Shipping & Returns

A. Shipping Process
Shipping will be done after the payment had been cleared after 2 - 3 days processing. All goods are shipped to you direct from our company. Shipping costs are based on the current rates of couriers such as UPS, FedEx, DHL & Post Indonesia. We are available from Monday to Saturday, at working hour 08.00am - 05.00pm in SE Asia Standard Time (GMT+7).

1. National Shipment Process
- Sumatera : 1 Day.
- Jawa & Bali : 1 Day.
- Kalimantan : 1 - 3 Days.
- Sulawesi : 1 - 3 Days.
- Maluku : 2 - 3 Days.
- NTB, NTT & Papua : 2 - 4 Days.

2. International Shipment Process
- South East Asia : 2 - 3 Days.
- East Asia : 2 - 4 Days.
- West Asia : 2 - 4 Days.
- South Asia : 2 - 4 Days.
- Australia : 2 - 3 Days.
- Arabia : 2 - 4 Days.
- North America : 2 - 3 Days.
- South America : 2 - 5 Days.
- Europe Region : 2 - 5 Days.

B. Payment Method
1. National Payment Method :
- Cash.
- Credit Card.
- Bank/Wire Transfer ( T/T ).
- Cheque.
- COD with D/P 30% ( for order amount over US $10000 ).
- L/C with D/P 30% ( for order amount over US $100000 ).

2. International Payment Method :
- Western Union.
- Bank/Wire Transfer ( T/T ).
- COD with D/P 30% ( for order amount over US $10000 ).
- L/C with D/P 30% ( for order amount over US $100000 ).

Note: For use L/C (Letter of Credit) should be fulfill the following this criteria :
* This payment method only for transaction with total amount above US $100000.
* Pay 30% from total amount transaction as a down payment through T/T in advance.
* Irrevocable.
* Payable at sight.
* Confirmed (must be added by advising bank).
* Issued from recognized bank.
* Shipment latest 2.5 month.
* Credit valid for 3 month.
* Partial shipment allowed.
* Transhipment allowed.
* Bill of lading consigned to order of issueing bank.
* Fees and banking charges are to aplicant.
* Document are to be presented to advising bank.
* Clearly against following document only.
* Precentage credit amount tolerance +/- 10%.
* L/C shoud be advised through our banks.

Note: For order amount over ( > US $5000 ) our customers will be get :
- Free Shipping Cost, Tax & Insurance.
- Discount 15% from Grand Total Cost.

C. Back Orders
If your item is not in stock, I will back order for you. You will be alerted to this by email and will be kept informed throughout. I get new stock most weak and so if you order something out of stock you will typically not have to wait more than seven days for dispatch.

If you order an item that is marked discontinued or out of stock an alternative of equal or greater value may be substituted. As with all items, the alternative supplied is still subject to my returns policy (see below).

Returns
All products carry a 30 day no-quibble money back guarantee - simply return the item to me within 30 days of the dispatch date and I will return your payment in full, no questions asked provided that you have not used it.